Privacy Policy
Last updated: 15 June 2025
1. Introduction
Roostwell ("we", "us", "our") is committed to protecting the personal information of everyone who contacts us or attends our workshops and coaching sessions. This policy explains what personal data we collect, why we collect it, how we use it, and what rights you have under Thailand's Personal Data Protection Act B.E. 2562 (PDPA).
This policy applies to all individuals who interact with Roostwell, including visitors to our website, workshop participants, and organisations that enter our Community Family Partnership programme.
Questions about this policy may be directed to: [email protected]
2. Data We Collect
Personal data collected through our website contact form:
- Full name (required)
- Email address (required)
- Phone number (optional)
- Message content (optional)
Data collected for workshop and session bookings:
- Name and contact details of the lead participant or organisation representative
- Number of participants
- Preferred session date and format
- Language preference (Thai or English)
Technical data collected automatically:
- Browser type and version
- IP address (anonymised where possible)
- Pages visited and time on site
- Cookie preferences (stored locally on your device)
We do not collect sensitive personal data such as health information, financial details, or identification document numbers.
3. How We Use Your Data
We use personal data only for the following purposes:
- Responding to enquiries — to reply to messages sent through our contact form.
- Booking and session management — to confirm and coordinate workshops and coaching sessions.
- Programme delivery — to prepare materials appropriate for the session participants.
- Follow-up communication — to share session summaries or additional information requested by participants.
- Website improvement — to understand how visitors use our site using anonymised analytics data.
We do not use your personal data for automated decision-making or profiling.
Legal basis for processing: Consent (when you submit the contact form or book a session) and Legitimate Interest (for general website analytics that do not identify individuals).
4. Data Retention
- Contact form submissions: retained for 12 months after last contact, then deleted.
- Session booking records: retained for 3 years for administrative purposes, then securely deleted.
- Analytics data: retained in anonymised form for up to 24 months.
5. Data Sharing
We do not sell, rent, or trade your personal data. We may share data with:
- Website hosting and email service providers — who are bound by data processing agreements.
- Analytics providers — in anonymised form only.
- Authorities — if required by Thai law or court order.
We do not share your data with any other third parties without your explicit consent.
6. Data Security
- Website connections are encrypted using HTTPS/TLS.
- Access to stored personal data is restricted to authorised Roostwell team members only.
- We conduct a data security review annually.
- In the event of a data breach that may affect your rights, we will notify affected individuals and the Personal Data Protection Committee (PDPC) within 72 hours of becoming aware.
7. Cookies
Our website uses cookies to maintain basic site functionality and to collect anonymised analytics data. For full details on the types of cookies we use and how to manage your preferences, please see our Cookie Policy.
8. Your Rights Under the PDPA
Under Thailand's Personal Data Protection Act, you have the right to:
- Access — request a copy of the personal data we hold about you.
- Rectification — ask us to correct inaccurate or incomplete data.
- Erasure — request deletion of your personal data where there is no lawful basis for continued processing.
- Data portability — receive your data in a structured, commonly used format.
- Objection — object to processing based on legitimate interest.
- Withdrawal of consent — withdraw consent at any time without affecting prior processing.
- Lodge a complaint — with the Personal Data Protection Committee (PDPC) if you believe your rights have been violated.
To exercise any of these rights, contact us at: [email protected]. We will respond within 30 days.
9. External Links
Our website may contain links to external resources, including official government channels and professional bodies. We are not responsible for the privacy practices of those external sites and encourage you to review their policies separately.
10. Age Restrictions
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact [email protected] and we will promptly delete the relevant information.
11. Policy Updates
We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website or services after changes have been posted constitutes acceptance of the updated policy.
12. Contact
Roostwell
17 Ngamwongwan Road, Bang Khen, Mueang Nonthaburi, Nonthaburi 11000, Thailand
Phone: +66 2 588 4736
Email: [email protected]
Supervisory authority for data protection in Thailand: Personal Data Protection Committee (PDPC), Office of the National Digital Economy and Society Commission.